LEGAL

Terms of Service

Last updated

Plain-language note. drobek is a one-person product, operated as a managed SaaS from the Czech Republic. These Terms are deliberately defensive: drobek is offered "as is", liability is capped to a small amount, and the operator excludes every warranty the law permits to exclude. If you cannot accept that, do not create an account.

1. Acceptance & eligibility

By creating an account on drobek.app ("drobek", "we", "us", "the Operator"), you ("you", "Customer") agree to these Terms of Service ("Terms"). You must be at least 18 years old and have legal capacity to enter into binding contracts. If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "Customer" then refers to that organisation.

If you do not agree to any part of these Terms, do not create an account and do not access the Service.

2. Definitions

  • Account — an individual user identity, identified by email.
  • Organisation — a workspace shared by one or more Accounts; the unit of billing, quota and tenancy isolation.
  • Agent — a non-human service identity (Claude Code, Cursor, etc.) acting on behalf of an Account inside an Organisation. Agents authenticate via OAuth 2.1 and inherit the Account's permissions scoped by the OAuth scopes granted at connect time.
  • Service — the drobek.app website, MCP endpoint, knowledge graph, and any related documentation or APIs.
  • Customer Content — anything you (or your Agents) submit to the Service: plans, tasks, knowledge entries, comments, attachments.
  • Agent Output — content produced by AI agents using the Service.
  • AUP — the Acceptable Use Policy in Section 6.

3. The Service

The Service is provided as a managed SaaS. It is not open source, not source-available, and not distributed for self-hosting. The Operator may change, add, remove or discontinue any feature, endpoint or pricing tier at any time, with or without notice, and you have no claim arising from such change beyond what these Terms expressly grant.

The Service is offered in public beta. Features may break, performance may vary, and data may be lost or corrupted. Do not rely on the Service for any business-critical or safety-critical workflow.

4. Accounts & security

You are responsible for every action taken on your Account and every Agent token issued under any Organisation you own. You must:

  • keep your sign-in method (password, OAuth provider, magic link) secure;
  • treat Agent tokens as production credentials — never commit them, share them, or paste them into untrusted tools;
  • notify the Operator without undue delay of any suspected compromise;
  • ensure that every person and Agent you grant access complies with these Terms.

The Operator may suspend or terminate any Account or Organisation immediately, without notice and without refund, if abuse is detected or suspected on reasonable grounds.

5. Subscription, fees, Free tier

The Free tier currently includes 250 tasks per Organisation per month plus the limits described on the pricing page. Paid tiers may be offered in future; the pricing in effect at the moment you upgrade applies. Fees, where charged, are non-refundable except where mandatory consumer-protection law requires otherwise.

The Operator may change quotas, soft caps and free-tier inclusions at any time. Changes that materially reduce a paid tier will be announced 30 days in advance.

6. Acceptable Use Policy (AUP)

You must not, and must not permit any Account, Agent, or third party to:

  • use the Service to violate any law, regulation, or third-party right;
  • attempt to probe, scan, reverse-engineer, decompile, or test the vulnerability of the Service or any Operator infrastructure (except via an explicitly authorised programme);
  • circumvent any quota, rate limit, authentication, isolation, or access-control mechanism;
  • store, transmit, or process any content that is illegal in the Czech Republic, defamatory, infringing, malicious (malware, phishing), or sexually exploits minors;
  • store personal data of categories listed in GDPR Article 9 (health, political opinions, biometric, etc.) unless you have a documented lawful basis and have notified the Operator in advance;
  • send unsolicited commercial messages via or through the Service;
  • use the Service to build a competing product or to benchmark it for publication without prior written consent;
  • share, resell, sublicense, or otherwise make the Service available to third parties not authorised by your subscription.

Breach of the AUP is a material breach of these Terms.

7. Intellectual property

Customer Content. You retain ownership of all Customer Content. You grant the Operator a worldwide, royalty-free, non-exclusive licence to host, store, transmit, embed, index, display and process Customer Content solely to operate and improve the Service for you. This licence ends when the corresponding data is deleted.

The Service. The Operator retains all rights to the Service, the underlying code, design, brand, MCP server implementation, knowledge graph schemas, agent verification engine, prompts, model configurations, documentation, and any aggregated, de-identified usage data derived from operating the Service. Nothing in these Terms grants you any ownership interest in the Service.

Feedback. Any suggestion, idea, or feedback you submit may be used by the Operator without restriction and without compensation.

8. AI Agents & Agent Output

drobek is an agent-native product. You acknowledge that:

  • Agent Output is generated by probabilistic models and may be inaccurate, incomplete, biased, or harmful.
  • The Operator does not endorse, verify or accept responsibility for Agent Output.
  • Agent Output does not constitute legal, financial, medical, engineering, safety, or any other form of professional advice.
  • You are solely responsible for reviewing, approving, and acting on Agent Output — including any code, commits, pull requests or decisions an Agent produces against repositories you connect.
  • You release the Operator from any liability arising from your or your Agent's reliance on Agent Output.

9. Third-party services

The Service relies on third parties (including but not limited to Hostinger, OpenAI, GitHub, GitLab, Atlassian, Sentry). Their availability, pricing, and terms are outside the Operator's control. The Operator is not responsible for any third-party act, omission, downtime, data loss, security incident, or change of terms.

If a third party becomes unavailable or changes its terms in a way that prevents continued integration, the Operator may disable the affected integration without liability.

10. Termination

You may terminate your Account at any time via Settings → Account → Delete. The Operator may suspend or terminate any Account or Organisation, with or without notice and with or without refund, for:

  • breach of these Terms or the AUP;
  • non-payment of any fee owed;
  • request by law enforcement or a competent court;
  • discontinuation of the Service or a specific tier;
  • any other reason the Operator deems necessary to protect the Service or its users.

On termination, the Operator may delete all Customer Content associated with the terminated Account or Organisation after a 7-day grace period. You should export Customer Content before terminating; the Operator has no obligation to retain it after termination.

11. Disclaimers — NO WARRANTY

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE OPERATOR DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES INCLUDING:

  • merchantability, fitness for a particular purpose, non-infringement, title, accuracy, completeness, and quiet enjoyment;
  • that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or harmful components;
  • that any data, Agent Output, or verification result is correct, reliable, complete, or fit for any decision;
  • that any defect will be corrected within a particular timeframe.

The Free tier has no Service-Level Agreement. No uptime, latency, support response, durability or recovery promise is made for any tier unless explicitly set out in a written agreement signed by the Operator.

12. Limitation of liability — CAPPED

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  1. The Operator shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, loss of goodwill, business interruption, cost of substitute services, or damages arising from Agent Output — even if advised of the possibility of such damages and even if a remedy fails of its essential purpose.
  2. The Operator's total aggregate liability for any and all claims arising out of or relating to these Terms or the Service, regardless of legal theory (contract, tort, statute, or otherwise), shall not exceed the greater of (a) the fees you actually paid the Operator in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) EUR 100.
  3. Nothing in this Section limits liability that cannot be limited by law (e.g., liability for death or personal injury caused by gross negligence, intentional misconduct, or where consumer-protection statutes prohibit limitation).

You acknowledge that the fees (often zero) reflect this allocation of risk; absent these limits, the Operator would not provide the Service.

13. Indemnification

You will defend, indemnify, and hold harmless the Operator (and the natural person who operates it) from and against any third-party claim, demand, loss, liability, damage, fine, or expense (including reasonable legal fees) arising out of or related to:

  • Customer Content or any use of Customer Content by you or your Agents;
  • your or your Agents' use of the Service in violation of these Terms, the AUP, or applicable law;
  • your breach of any representation, warranty, or covenant in these Terms;
  • any claim that Agent Output produced for you infringes a third party right or caused harm to a third party;
  • any regulatory inquiry directed at you or your data subjects to which the Operator must respond on your behalf.

14. Force majeure

The Operator is not liable for any failure or delay caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, labour disputes, internet outages, hosting-provider failures, cyberattacks (including DDoS), or pandemics.

15. Export controls & sanctions

You represent that you are not located in, ordinarily resident in, or acting on behalf of any person in any country or region subject to comprehensive EU or US sanctions, and that you are not listed on any restricted-parties list. You will not use the Service in violation of applicable export-control laws.

16. Governing law & jurisdiction

These Terms and any non-contractual obligations arising out of them are governed by the laws of the Czech Republic, excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.

The competent courts of the Czech Republic (and where the Operator is the defendant, specifically the courts in Brno) have exclusive jurisdiction over any dispute, save where mandatory consumer-protection law grants the consumer the right to sue in their place of residence.

Before filing a court action, each party must give the other at least 30 days written notice of the dispute and a good-faith opportunity to resolve it.

17. Changes to these Terms

The Operator may change these Terms at any time. Material changes will be notified at least 30 days before they take effect, by email to the Account's verified address and/or by in-app banner. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the change, your sole remedy is to terminate the Account before the effective date.

18. Miscellaneous

  • Severability. If any provision of these Terms is held unenforceable, the remainder remains in full force, and the unenforceable provision shall be construed to give it maximum enforceability consistent with applicable law.
  • No waiver. A failure to enforce any right is not a waiver of future enforcement.
  • Assignment. You may not assign these Terms without the Operator's prior written consent. The Operator may assign these Terms in connection with a sale of substantially all of the Service's assets, on notice to you.
  • Entire agreement. These Terms (with the Privacy Policy, Cookie Policy and, where applicable, the DPA) constitute the entire agreement between you and the Operator and supersede all prior agreements regarding the Service.
  • Language. The English version of these Terms is the binding version. Any translation is provided for convenience only.

19. Contact

For questions about these Terms, sign in and use Settings → Account → Contact, or use the contact channels listed at tomasgrasl.cz.